Returns & Exchange Policy

Returns & Exchanges

At XY.Z, Every piece is made just for you—reducing waste and keeping things intentional. Because of that, we keep returns limited, but we’ll always make it right if something isn’t up to standard.

We do not accept returns or exchanges for:

  • Incorrect sizing ordered by the customer

  • Buyer’s remorse or change of mind

  • Minor variations in color or print placement

Please double-check sizing charts and order details before purchasing.

Damaged, Defective, or Incorrect Items

We’ve got you covered if something goes wrong.

If your item arrives:

  • Damaged

  • Defective

  • Incorrect (wrong item, size, or design)

You are eligible for a free replacement or refund.

To request a replacement/refund:

  • Contact us within 7 days of delivery

  • Include:

    • Your order number

    • A brief description of the issue

    • Clear photos showing the problem

Once approved, we’ll send a replacement at no cost or issue a refund.

Sizing Issues

Because all items are printed on demand:

  • We cannot offer exchanges for sizing issues

  • We strongly recommend reviewing our size guide before ordering

If you're unsure, consider sizing up for a more relaxed fit.

Order Changes & Cancellations

  • Orders can only be changed or canceled within 12 hours of purchase

  • After that, production begins and changes are no longer possible

Shipping Issues

  • We are not responsible for packages lost due to incorrect shipping addresses provided by the customer

  • If a package is lost in transit, please contact us and we’ll help file a claim with the carrier

Refund Processing

  • Approved refunds are issued to the original payment method

  • Please allow 5–10 business days for processing after approval

Contact Us

For any issues or questions, reach out at:
📧 [your email here]